Case Study: Strategies for Reducing Unused Airline Ticket Spoilage

June 3, 2019 Andrea Matousek and Emma Quast

Changing plans is inevitable. Unfortunately, in today’s fast paced business environment, unused, nonrefundable tickets can sometimes be easily forgotten. When considering changing travel plans, it’s important to keep this loss to a minimum to reduce high expenses. One common expense incurred due to changing travel plans results from ticket spoilage. Spoilage occurs when a nonrefundable airline ticket is cancelled and the resulting unused ticket credit reaches its expiration without being used.

Properly managing your unused tickets helps eliminate spoilage and reduce costs.

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Unused Ticket Management

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