Global duty of care in a managed travel program

December 2, 2015 Mark Dauner

Terror attacks in Iraq, Lebanon, Mali, Nigeria, Paris, Tunisia and many other locations have left international travelers on edge. Corporations have a duty of care towards their traveling employees. Find out why having a capable travel management company by your side to provide support and guidance to your duty of care and travel risk management program has never been more important.It’s been a difficult month for the global community. Terror attacks in Iraq, Lebanon, Mali, Nigeria, Paris, Tunisia and many other locations have left international travelers on edge. Last week, Business Travel News (BTN) published an interview with On Call International’s chief security officer Jim Hutton regarding the attacks in Paris and Mali and how the corporate travel industry had responded. It’s an informative, thought-provoking interview and I encourage you to take a look at it.

As a global travel management company, one of the considerable values that Travel and Transport is able to provide corporations is the ability to track the movement and whereabouts of their travelers — easily. As BTN’s interview with Hutton states, the first step when emergencies happen is to do a global accounting of traveler whereabouts. At Travel and Transport, we’ve built processes that take the worldwide global travel alert data we receive from our risk management partner IJET and match it against our real-time traveler data to determine which travelers may be affected and to notify our corporate client contacts. This is a sophisticated system that we’re always enhancing and fine tuning to ensure that we can deliver the best, most reliable information as quickly as possible. It’s important to note, however, that travel booked outside of the managed travel program isn’t so easily tracked. The more information we have about the traveler’s location the better, and there is no better reason for booking within the managed travel program than ensuring that travelers are safe and accounted for.

Of course, we understand that travelers might not always stick to their official itinerary. When a crisis happens in a popular tourist location, it is common for business travel to be combined with vacation travel. That’s where a mobile corporate travel app like Travel and Transport’s eTTek Dash can really help. Personal travel itineraries can be easily added to the app and the new trip sharing feature (to be released in December, 2015) allows travelers to easily share travel plans with colleagues.

Duty of care means different things to each company, but make no mistake: every company has a duty of care responsibility to its employees. As Hutton tells BTN, duty of care includes having stated policies and procedures in place, developing crisis management processes within the organization and ensuring effective communication between the corporation and its travelers. How this is implemented from company to company really depends on their culture, travel patterns and unique organizational requirements. The best travel management companies are built to help corporations achieve their duty of care goals, whatever they might be. Travel and Transport is able to serve as a complement to global security and risk management providers and we support companies in using the 3rd party risk management services of their choosing. We’ve also partnered with iJET to provide clients with informative travel alerts and we have a Command Center that watches for travel disruptions and traveler safety issues 24/7/365.

Duty of care is vitally important, but it definitely isn’t easy to manage effectively. Having a capable travel management company by your side to provide support and guidance has never been more important.

Be sure to keep an eye out for our new duty of care and travel risk management resource center, which is coming soon to travelandtransport.com. It will be filled with the latest global updates and should serve as an excellent resource for staying current with the latest news, information and resources regarding corporate duty of care.

Special thanks to Travel and Transport’s Vice President of Account Management April Wheeler for her contribution to this post.

The post Global duty of care in a managed travel program appeared first on Travel and Transport.

Previous Article
Hotel consolidation: 4 strategies for navigating the changing market
Hotel consolidation: 4 strategies for navigating the changing market

Corporate travel buyers have had a lot to absorb due to the announcements of Marriott acquiring Starwood, a...

Next Article
Free Business Travel Webinar: The Mobile Migration
Free Business Travel Webinar: The Mobile Migration

In this webinar, BTN editor-in-chief Elizabeth West and a panel of mobile travel experts will discuss surve...

×

Enjoying this content? Subscribe to our Travel Insight & Analysis newsletter!

First Name
Last Name
Success!
Error - something went wrong!